12TH COMMERCE — ORGANIZATION OF COMMERCE & MANAGEMENT (OCM)
COMPREHENSIVE PRACTICE TEST PAPER
Time: 2 Hours
Total Marks: 250 Marks
Q1. Select the correct option and rewrite the statements: (50 × 1.5 = 75 Marks)
Note: Answer all 50 questions below. Each question carries 1.5 marks.
1. _____ is regarded as Father of Scientific Management.
(a) Henry Fayol (b) FW Taylor (c) Philip Kotler
2. Principle of _____ is based on 'A place for everything and everything in its place'.
(a) discipline (b) order (c) equity
3. Member of organization should receive orders from _____.
(a) many superior (b) one superior (c) all superiors
4. Scalar chain means the hierarchy of _____ from top level to lower level for communication.
(a) discipline (b) unity (c) authority
5. Taylor recommended total _____ foremen to control production.
(a) eight (b) three (c) two
6. The functions of management end with _____.
(a) directing (b) staffing (c) controlling
7. _____ sets out standards for controlling.
(a) Planning (b) Controlling (c) Coordinating
8. Function supporting execution of plans prepared by top management is _____.
(a) Staffing (b) Organizing (c) Directing
9. _____ is the function which supports activating plans with employees.
(a) Staffing (b) Directing (c) Co-ordinating
10. _____ is execution according to plan and organizational structure.
(a) Controlling (b) Directing (c) Staffing
11. _____ arranges work so minimum conflicts are raised.
(a) Co-ordinating (b) Organizing (c) Controlling
12. The word 'entrepreneur' is derived from French word _____.
(a) entreprendre (b) enterprise (c) businessman
13. 'Entreprendre' means to _____.
(a) Undertake (b) Enterprise (c) Businessman
14. Start Up India is an initiative of the _____.
(a) RBI (b) Government of India (c) World Bank
15. _____ is bringing urban residents to rural areas by empowering local communities.
(a) Agro tourism (b) Medical tourism (c) Entertainment
16. Door to door service is provided by _____ transport.
(a) railway (b) road (c) air
17. _____ creates time utility.
(a) Warehouse (b) Transport (c) Communication
18. _____ warehouses provide facilities for perishable commodities.
(a) Bonded (b) Cold storage (c) Government
19. _____ policy covers risks of a vessel anchored at port.
(a) Port risk (b) Voyage (c) Floating
20. Principle of _____ is not applicable to life insurance.
(a) insurable interest (b) utmost good faith (c) indemnity
21. For online transactions, _____ is required.
(a) registration (b) trading (c) business
22. Term 'e-business' is derived from _____ and e-commerce.
(a) Cash (b) e-pay (c) e-mail
23. Transactions under _____ are between consumers and consumers.
(a) B2B (b) C2C (c) B2C
24. Process of contracting a business function to someone else is _____.
(a) outsourcing (b) trading (c) e-business
25. In online shopping, customers put products in the _____.
(a) shopping mall (b) shopping cart (c) shopping bag
26. Business is a _____ activity.
(a) Socio-economic (b) Service (c) Charitable
27. Business organization should make _____ utilization of natural resources.
(a) Minimum (b) Maximum (c) Optimum
28. For economic growth and national security, _____ stability is required.
(a) Political (b) Social (c) Economic
29. Timely payment of proper taxes is responsibility towards _____.
(a) Shareholders (b) Customers (c) Government
30. Businessmen are _____ of society.
(a) Representatives (b) Leaders (c) Trustees
31. Business should provide periodic information to _____.
(a) Customers (b) Owners (c) Employees
32. Business should offer adequate promotion opportunities to _____.
(a) Employees (b) Customers (c) Investors
33. Word 'Ethics' is derived from _____ word 'Ethos'.
(a) Latin (b) French (c) Greek
34. Business ethics refers to _____ system of principles.
(a) Economic (b) Social (c) Moral
35. Business organization should protect health and safety of _____.
(a) employees (b) owners (c) investors
36. At least _____% of average net profit should be spent on CSR.
(a) 5% (b) 2% (c) 3%
37. Consumer Protection Act in India was initiated in _____.
(a) 1947 (b) 1989 (c) 1986
38. President of District Commission is a _____.
(a) District Judge (b) High Court Judge (c) Supreme Court Judge
39. Main objective of consumer organization is to protect interest of _____.
(a) Consumer (b) trader (c) producer
40. _____ is the highest authority to settle consumer disputes under Act.
(a) State Commission (b) National Commission (c) District Commission
41. Government established _____ to settle consumer disputes by compromise.
(a) District Commission (b) Lok Adalat (c) Consumer organisation
42. District Commission entertains complaints for compensation less than _____.
(a) one crore (b) ten lacs (c) ten crore
43. National Commission has _____ members.
(a) 2 (b) 3 (c) 4
44. _____ is celebrated as World Consumer Day.
(a) 24th December (b) 26th January (c) 15th March
45. In modern competitive market, consumer is regarded as _____.
(a) king (b) Agency (c) Owner
46. Term 'market' is derived from _____ word 'mercatus'.
(a) French (b) Latin (c) Italian
47. Concept where emphasis is on buying and selling goods is _____ concept.
(a) Place (b) Exchange (c) Customer
48. Perishable goods are sold in _____ market.
(a) Very Short Period (b) Short Period (c) Long Period
49. Retail market is where retailer sells goods directly to _____.
(a) Producer (b) Wholesaler (c) Consumer
50. Word 'entrepreneur' originates from _____ language.
(a) Japanese (b) English (c) French
Q2. State whether the following statements are True or False: (47 × 1.5 = 70.5 Marks)
Note: Answer all 47 True/False statements below. Each carries 1.5 marks.
1. Principles of management are universal in nature.
2. Management principles are applied differently under different situations.
3. Only some principles of management are important.
4. Henry Fayol has given different techniques of management.
5. FW Taylor has proposed 14 principles of management.
6. Each member of organization should receive orders from only one superior.
7. Every function of management is not based on planning.
8. Specialization in activities leads to increase in organizational efficiency.
9. Qualified, efficient and skilled work force is always an asset.
10. Cooperation is not necessary for smooth flow of organizational activities.
11. Coordination motivates employees to take initiative.
12. Standards are not set for every performance in controlling function.
13. An entrepreneur should not be ready to work hard.
14. Agritourism can support agricultural economy.
15. Successful businessman takes calculated risk.
16. Entrepreneurship is a full time job requiring dedication.
17. Startup India is an initiative of the Government of France.
18. Business services are important for growth of business.
19. Current Account is opened by salaried persons.
20. NEFT stands for National Electric Fund Transfer.
21. Air transport is cheapest mode of transport.
22. Internet is global system of interconnected computer networks.
23. It is easy to set up e-business compared to traditional business.
24. Term e-business is derived from e-mail and e-commerce.
25. e-business allows you to work across globe in any field.
26. LPO stands for legal product outsourcing.
27. KPO requires advanced analytical and technical skills.
28. With help of outsourcing, company cannot focus on core areas.
29. Businessmen are trustees of the society.
30. Business ethics is a code of conduct.
31. Commercial organisations are expected to uplift weaker sections.
32. It is responsibility of commercial organization to maintain industrial peace.
33. Owners should not get complete information about financial position.
34. Media does not play important role in public life.
35. Social responsibility is broader than legal responsibility.
36. Seller has to recognize the rights of Consumer.
37. Consumer Protection Act provides protection to the producer.
38. Consumer Protection Act is not required in India.
39. Lok Adalat can rightly be described as 'People's Court'.
40. Consumer, being king of market, does not have any responsibility.
41. Term market is derived from Latin word 'mercatus'.
42. Market may be defined as aggregate demand by potential buyers.
43. Market for commodities produced in one country and sold in another is national market.
44. In wholesale market sellers are known as retailers.
45. Regulated Market operates according to demand and supply.
46. Registration is the last step in online transaction.
47. Digital cash is a form of plastic currency.
Q3. Match the pairs: (6 Sets × 2 = 12 Marks)
Note: Match Group 'A' with appropriate items in Group 'B' for each set.
Set 1: Principles & Functions of Management
Group 'A'
A) Henry Fayol
B) Principle of Unity of Direction
C) Principles of Management
D) Scientific Management Theory
E) Functional Organization
Group 'B'
1) Eight Foremen
2) F.W. Taylor
3) One head - one plan
4) General guidelines
5) Modern Management
Set 2: Functions of Management
Group 'A'
A) Planning
B) Organizing
C) Staffing
D) Directing
E) Coordinating
Group 'B'
1) Process of instructing, guiding & motivating
2) Deciding in advance what, how, when to do
3) Process of recruiting, selecting & placing
4) Decides ways and means to achieve planned goals
5) Integration and synchronization of group efforts
Set 3: Entrepreneurship & Services
Group 'A'
A) Air Transport
B) Warehousing
C) Money remittance
D) Pipeline Transport
E) Business Service
Group 'B'
1) Time utility
2) Intangible in nature
3) Fastest mode of transport
4) Western Union Money Transfer
5) Petroleum and gas
Set 4: E-Business & Social Responsibilities
Group 'A'
A) E-business
B) B2C
C) Outsourcing
D) Digital cash
E) Employees
Group 'B'
1) Electronic business
2) Business to consumer
3) BPO / Specialized agencies
4) Exists only in cyberspace
5) Job security
Set 5: Consumer Protection
Group 'A'
A) King of the market
B) National Commission
C) Sale of Goods Act
D) Consumer Right
E) Lok Adalat
Group 'B'
1) Consumer
2) Exceeds Rs. 10 Crores
3) 1930
4) Right to information
5) People's Court
Set 6: Marketing
Group 'A'
A) Market
B) Monopoly
C) Branding
D) Digital Marketing
E) Perishable Goods
Group 'B'
1) Derived from 'Mercatus'
2) Single Seller
3) Distinct Name
4) Use of digital media
5) Very Short Period Market
Q4. Give one word / term / phrase for each of the following: (52 × 1.5 = 78 Marks)
Note: Write a single term or word for each statement below. Each item carries 1.5 marks.
1. Study of movement of employee and machine while completing task.
2. Technique of observing and recording time required to complete task.
3. Organized systematic assessment of activities.
4. Principle dealing with doing work in an innovative way.
5. Principle based on 'place for everything and everything in place'.
6. Right person at job with right pay.
7. Person who shows correct path and guides employees.
8. First function of management.
9. Last function of management.
10. Intellectual process of logical thinking and rational decision making.
11. Term used to denote organizational structure.
12. Process of attracting, recruiting, selecting, placing, appraising people.
13. Process leading employees towards accomplishment of goals.
14. Function that increases team spirit at work place.
15. Process of comparing actual performance with predetermined performance.
16. Undertaking involving uncertainty, risk and requiring innovation.
17. Function of creating something new for economic activity.
18. Person who is an innovator introducing new combinations.
19. Process of enhancing entrepreneurial skills through structured training.
20. Process motivating person into action for goal achievement.
21. Employee with authority to implement creative ideas.
22. Warehouses owned and managed by government or public authorities.
23. Art of exchanging ideas, facts, and information.
24. Rail system with track consisting of single rail or beam.
25. Transport system to carry petroleum and gases.
26. Ministry looking after surface transport in India.
27. Stage where goods bought are delivered to customer.
28. Term derived from e-mail and e-commerce.
29. Transaction done with help of internet.
30. First step in online transaction.
31. Process of contracting business function to specialized agencies.
32. Subset of outsourcing.
33. Sub segment of BPO.
34. Value added BPO service involving legal work.
35. Philosophy related to social responsibility propounded by Mahatma Gandhi.
36. Duties or obligations directed towards welfare of society.
37. Getting good quality products is basic right of this group.
38. Providing fair returns on investment is responsibility towards this group.
39. Rules of standard dealing with morality in business environment.
40. Activity motivated by profit.
41. Earning foreign exchange is responsibility towards this group.
42. Employment generation is responsibility towards this group.
43. Commission for consumer cases not exceeding Rs 1 crore.
44. Legal action initiated regarding general public interest.
45. Organizations aiming at promoting welfare of people.
46. Right of consumer about safety and protection to life and health.
47. One who consumes or uses commodity or service.
48. Market for commodities produced in one country and sold in another.
49. Market for durable non-perishable commodities.
50. Market where goods are sold to ultimate consumers.
51. Market situation with two sellers selling homogeneous/differentiated products.
52. Process of giving distinct name to product.
Q5. Study the following cases/situations and express your opinion: (19 Cases × 1.5 = 28.5 Marks)
Note: Read each case study carefully and answer all sub-questions provided.
1. Mr. Harshad is an entrepreneur engaged in eco-friendly utensils production. Male workers operate machines; female workers work in Packaging. Mr. Sharath is Finance Manager and Mrs. Naina is HR Manager responsible for recruitment.
(i) Identify any one principle of management in above case. (ii) What is designation of Mrs. Naina? (iii) Who is responsible for overall planning?
2. In Fine Diamonds Ltd., 200 employees work in 3 shifts without sufficient breaks except lunch. Work is delayed due to improper time management.
(i) Identify scientific principle to be followed. (ii) Suggest one scientific technique for smooth work flow. (iii) Why is work delayed?
3. Mr. Ram designed organizational structure with land, money, machines, workforce. Appointed Mr. Shyam for recruitment, training & remuneration. Appointed Mr. Shubham to supervise work as per standards.
Find management functions performed by: (i) Mr. Ram (ii) Mr. Shyam (iii) Mr. Shubham
4. In XYZ Company, Mr. Lele gives instructions & guidance to employees. Mr. Sayyad harmonizes work between departments. Mr. Desai arranges required resources.
Name employee engaged in: (i) Organization (ii) Direction (iii) Coordination
5. Mr. Soham (MBA holder) wants to start a dairy farm in his village. Mr. Navin (B.Com) wants to work as cashier in a private firm.
(i) Find out dream of Soham. (ii) State any one characteristic of Entrepreneur. (iii) Which quality should Soham have to be successful?
6. Ms. Harshali started a new business. Customers across country deposit bill amounts directly into her account. She also pays expenses from this account.
(i) Identify account type maintained by Harshali. (ii) Suggest one modern way of money transfer. (iii) State one facility she gets on her account.
7. Mr. Jagan is a salaried person who wants a policy for his 2 children assuring protection & meeting financial needs once major.
(i) Suggest a policy meeting children's needs. (ii) Who are beneficiaries? (iii) Which insurance principle is involved?
8. Mr. Sharan has multiple production units with huge stock of raw materials and finished goods. He needs safety from financial loss, transport between units, and expansion funds.
(i) Which service safeguards goods from damage? (ii) Which service removes place difficulty? (iii) Which sector gives financial support?
9. Mr. Amit owns factories in Pune & Nashik, living with wife and 2 daughters (aged 5 & 8).
(i) Can Amit take life insurance for wife & children? (ii) Can he take marine policy for factories? (iii) Which insurance protects factory from fire loss?
10. Abhay bought gift articles online from www.flipkart.com; Sheetal bought gift from e-bay.com.
(i) Which website is related to C2C? (ii) Which website is related to B2C? (iii) What first step must Abhay follow?
11. Satvik bought watch from Titan shop; Shambhavi bought watch from online shopping site.
(i) Which is traditional business? (ii) Which is e-business? (iii) Which business involves high risk?
12. Mr. Ved paid by cheque; Mr. Shlok paid by online fund transfer.
(i) Whose payment is faster? (ii) Whose payment relates to traditional business? (iii) Whose payment relates to e-business?
13. Yashwant Co. Ltd. provides day care center for kids and WFH facility to female staff, taking suggestions in decision-making.
(i) Responsibilities followed towards which interest group? (ii) What values are presented? (iii) What kind of employer responsibilities are followed?
14. A paint manufacturer dumps untreated poisonous waste on river bank, causing health problems for nearby villagers.
(i) Which responsibility is neglected? (ii) What type of pollution is created? (iii) State one precautionary measure required.
15. A vehicle manufacturer uses eco-friendly components, proper waste treatment before discharge, and maintains vehicle pollution levels per international standards.
(i) Responsibility followed towards which group? (ii) What pollution is avoided? (iii) What message is conveyed?
16. Mr. Ashok visited shop for Rs. 700 shoes. Salesman forced bigger ordinary shoes. Returned home, found size wrong. Shopkeeper refused replacement despite stock.
(i) Which right was violated? (ii) Is Ashok buyer or end user? (iii) Where can he file complaint?
17. Mrs. Meera (Nagpur) bought Rs. 50,000 washing machine without cash memo (2 yr warranty). Defect found in 1.5 yrs; company refused repair.
(i) Suggest redressal machinery. (ii) Where to appeal if not satisfied? (iii) What was Mrs. Meera's negligence?
18. Mr. X buys goods from nearest shop; Mr. Y buys mobiles from Tokyo; Mr. Z (Nandurbar) buys electronic goods from Delhi.
State market type for: (i) Mr. X (ii) Mr. Y (iii) Mr. Z
19. Mr. X deals in import-export needing foreign currencies. Borrows money from bank for expansion and invests in equity shares.
(i) Market name to borrow money? (ii) Market name to invest equity funds? (iii) Currency type required for international market?
*** END OF QUESTION PAPER ***