Personal Details
Date of Birth: 22/04/2005
Nationality: Indian
Marital Status: Single
Visa Status: Residence Visa (Valid: 13/10/2026)
Emirates ID: 784200587538818
Passport No: V2915360 (Exp: 09/02/2032)
Driving Licenses
- UAE Driving License
- Indian Driving License
Languages Known
- English (Fluent)
- Malayalam (Native)
- Hindi (Conversational)
Key Skills
- Customer Service & Communication
- Sales & Persuasion
- Team Leadership & Supervision
- Problem Solving
- Customer Relationship Management
- Event Coordination & Logistics
- Adaptability & Multitasking
Interests
- Creative Media
- Sports & Team Activities
- Continuous Learning
Professional Summary
Confident, highly adaptable, and customer-focused professional with hands-on experience in hospitality, customer service, retail sales, and team supervision. Skilled in building strong customer relationships, resolving operational challenges, and driving team performance in fast-paced, high-volume environments.
Work Experience
Shift Supervisor / Assistant Supervisor
- Operational Leadership: Supervised daily operations and effectively coordinated team members during busy shifts to ensure smooth workflow and strict service adherence.
- Team Management: Led, supported, and guided front-line staff, maintaining high standards of quality service and team efficiency.
- Issue Resolution: Actively resolved customer complaints, handled escalations, and implemented quick problem-solving techniques for daily operational challenges.
- Sales & Engagement: Assisted in driving floor sales targets, boosting customer engagement, and delivering an exceptional customer experience.
- Administrative Support: Supported senior managers in roster coordination, task delegation, and monitoring workflow productivity.
Waiter / Customer Service Representative
- Customer Care: Provided high-quality, professional customer service in a high-volume hospitality setting, ensuring total guest satisfaction.
- Communication & Sales: Communicated menu details clearly, handled special customer requests, and actively upsold items to increase total transaction value.
- Floor Operations: Maintained seamless coordination between floor teams and management to uphold service standards during peak hours.
Event Management & Volunteering Specialist
- Event Coordination: Assisted in organizing, managing, and executing various events while coordinating setup activities and team schedules under strict time limits.
- Team Synergy: Collaborative team player adept at working with diverse groups, managing logistics, and troubleshooting on-site operational bottlenecks.
Training & Certifications
• IATA Passenger Ground Services (PGS) Training
Zabeel Institute – UAE
• Food Safety Program Training
Sharjah Municipality
Education
BA in Business Management - Human Resources (2023 – 2026)
Bath Spa University – Ras Al Khaimah, UAE
Diploma in IATA - Passenger Ground Services
Zabeel Institute – UAE
High School - Commerce (2022 – 2023)
Victoria Group of Institutions – Ajman, UAE
References
Nowshad Panikkaveettil | Contact: +971 52 851 7434