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PROFILE

Dedicated Soft Services and Administrative Support professional with a proven track record across facility operations, guest relations, and data management. Adept at managing vendor coordination, chemical stock maintenance, event planning, and cross-functional administrative tasks, supported by specialized certifications in graphic and web design.

PROFESSIONAL EXPERIENCE

Soft Services & Admin Support Executive EY GDS Kolkata | July 2024 – Present

Soft Services & Facility Management Support
Chemical stock maintenance, usage monitoring, and inventory management
Manpower handling and operational team coordination
Maintaining facility-related reports and documentation
Handling incoming calls, routing inquiries, mail, and packages
Client handling, guest reception, and event management support

Front Office / Guest Relation Executive JSW Group, Kolkata | October 2023 – June 2024

Handling incoming calls and routing to departments
Maintaining admin, facility, and security reports
Stakeholder coordination & managing courier, mail, and packages
Coordinating meetings, travel, and appointments
Office inventory and supply management

Operations Supervisor Bluedart DHL Pvt Ltd, Howrah | July 2022 – September 2023

Oversaw daily operations and coordinated team activities to ensure efficiency and productivity
Implemented process improvements, monitored performance metrics, and handled staff training

Data Entry Operator Flipkart, Howrah | June 2021 – November 2021

Performed accurate data entry into databases and spreadsheets, ensuring data integrity
Managed and organized large volumes of information, conducted regular quality checks

SKILLS & CERTIFICATIONS

Core Skills: Soft Services & Facility Operations, Admin Operations, Vendor Management, Front Office & Guest Relations
Technical Skills: HTML5, CSS3, JavaScript, jQuery, Bootstrap, CorelDRAW, Photoshop, Illustrator, Windows OS
Courses & Certificates: Web Design & Graphic Design – Brainware, Howrah

EDUCATION & PERSONAL DETAILS

Education: B.Com (EIILM University, 2009-2012) | Higher Secondary (Jagacha High School, 2001-2003) | Madhyamik (Surendranath Girls High School, 1999-2001)
Personal: DOB: 30/04/1985 | Nationality: Indian | Languages: English, Hindi, Bengali