PROFILE
Dedicated Soft Services and Administrative Support professional with a proven track record across facility operations, guest relations, and data management. Adept at managing vendor coordination, chemical stock maintenance, event planning, and cross-functional administrative tasks, supported by specialized certifications in graphic and web design.
PROFESSIONAL EXPERIENCE
Soft Services & Admin Support Executive
EY GDS Kolkata | July 2024 – Present
- Soft Services & Facility Management Support
- Chemical stock maintenance, usage monitoring, and inventory management
- Manpower handling and operational team coordination
- Maintaining facility-related reports and documentation
- Handling incoming calls, routing inquiries, mail, and packages
- Client handling, guest reception, and event management support
Front Office / Guest Relation Executive
JSW Group, Kolkata | October 2023 – June 2024
- Handling incoming calls and routing to departments
- Maintaining admin, facility, and security reports
- Stakeholder coordination & managing courier, mail, and packages
- Coordinating meetings, travel, and appointments
- Office inventory and supply management
Operations Supervisor
Bluedart DHL Pvt Ltd, Howrah | July 2022 – September 2023
- Oversaw daily operations and coordinated team activities to ensure efficiency and productivity
- Implemented process improvements, monitored performance metrics, and handled staff training
Data Entry Operator
Flipkart, Howrah | June 2021 – November 2021
- Performed accurate data entry into databases and spreadsheets, ensuring data integrity
- Managed and organized large volumes of information, conducted regular quality checks
SKILLS & CERTIFICATIONS
Core Skills: Soft Services & Facility Operations, Admin Operations, Vendor Management, Front Office & Guest Relations
Technical Skills: HTML5, CSS3, JavaScript, jQuery, Bootstrap, CorelDRAW, Photoshop, Illustrator, Windows OS
Courses & Certificates: Web Design & Graphic Design – Brainware, Howrah
EDUCATION & PERSONAL DETAILS
Education: B.Com (EIILM University, 2009-2012) | Higher Secondary (Jagacha High School, 2001-2003) | Madhyamik (Surendranath Girls High School, 1999-2001)
Personal: DOB: 30/04/1985 | Nationality: Indian | Languages: English, Hindi, Bengali